Use this procedure to avoid having truncated files from the day the support zip is generated:Ĭollecting Archived Logs From the Day of the IssueĪ support zip will only include logs from the day it is generated. This can impact the efficiency of diagnosing a reported issue. Large files such as logs may be truncated during zip generation. The download will start automatically when ready.Ĭreate a Support Zip Using the UI with No Size Limits As an administrative user, open the Administration UI.Īllow time for the zip to be generated.Nexus Repository 3 Create a Support Zip Using the UI Getting the us the information we need is easy, see below for instructions for Nexus Repository and Nexus IQ Server. Build logs or screenshots of the client side issueįailure to supply the needed information often results in unnecessary delays in ticket resolution times.Diagnostic and log files from the affected server. We ask that you supply the following information with your support ticket: When submitting a request to Sonatype Support it is tremendously helpful if you supply us with diagnostic information from the affected product.
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